Complaints Policy

We always endeavour to provide the best service and products for our customers. On rare occasions, we recognise there may be times where customers are not completely satisfied.

Please follow the procedure below so we can put things right as quickly as possible. We aim to respond within 7 days of receiving your complaint and, where possible, provide a date to remedy any issues.

Prompt resolution Response within 7 days
Call 07949 886485 Email your complaint Contact form

Contact details

Wallis Heating & Plumbing
23 Kimptons Mead, Potters Bar
Hertfordshire, EN6 3HX
Tel: 07949 886485
Email: ben@wallisheatingplumbing.com

Complaints procedure

As soon as possible after completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

Inspect the work

Check the completed work as soon as you can after completion.

Tell us promptly

If there is anything you are not completely satisfied with, please contact us as soon as you can so we can rectify any problems as quickly as possible.

We respond within 7 days

We aim to respond within 7 days of receiving your complaint and, where possible, will provide you with a date to remedy any issues raised.

Escalation (ADR) if needed

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. If we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint via Which? Trusted Traders.

Alternative dispute resolution

Which? Trusted Traders: 0333 241 3209

Dispute Resolution Ombudsman (Which? Trusted Traders partnership)

http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

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